IT & Software

Senior IT Service Desk Engineer

Harvey Nash

London · England · United Kingdom

Location: London – Onsite (5 days a week)

I’m currently recruiting for a Senior IT Service Desk Engineer to join an established Technology team, providing advanced technical support to staff, students and professors.

This is a great opportunity for an experienced Service Desk professional who enjoys solving complex technical issues, improving IT services and supporting users while contributing to wider technology projects.

  • Extensive Microsoft 365, Teams and desktop support experience
  • Strong knowledge of cloud, mobile, Apple Mac and business technologies
  • Experience working within structured IT Service Management environments
  • Strong Active Directory, Group Policy, Azure and Intune knowledge
  • Experience with Azure Backup, Sophos Central, SCCM and PowerShell
  • Experience with Asimut and PaperCut desirable
  • Excellent customer service and communication skills
  • Strong problem-solving, organisation and prioritisation abilities
  • Ability to work independently and collaboratively

A friendly, flexible and customer-focused approach is essential, along with the confidence to share technical knowledge, challenge ideas constructively and help drive practical improvements.

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Reference: WJ-766_22100609

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