Senior IT Service Desk Engineer — Lead Troubleshooter

AllPoints Fibre Networks is seeking a Senior Service Desk Engineer to be based in Reading. You will provide advanced technical support, escalate complex issues, and ensure incidents are resolved within SLAs while guiding the Service Desk team.

You will work with 3rd line engineers and mentor colleagues, performing in-depth troubleshooting of Microsoft 365, Intune, Windows and macOS, and promoting ITIL practices to improve service performance and compliance.