IT & Software

Senior IT Support Analyst II - VIP & On-Call

ALDO Group

Montreal (Administrative Region) · Qc · Canada

The ALDO Group is seeking a Technical Support Analyst Level II to deliver timely IT support for Head Office and Store Associates. You will resolve complex incidents, manage requests via JIRA, and contribute to projects while maintaining high customer satisfaction.

Responsibilities include on-site support, documenting processes, and mentoring Level I analysts. Fluency inFrench and English is required for cross-border communication, with on‑call duties as needed.

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Reference: WJ-3875_13278461

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