Senior IT Support Engineer

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This range is provided by MFK Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

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We have an exciting opportunity for a Senior IT Support Engineer to join our well-established client in Cambridge.

MFK Recruitment has successfully recruited 42 IT Professionals for this company in the past 5 years, with 31 still with the company!

They are a highly ambitious company, eager to have individuals join their team who are keen to progress and succeed. (Most of our candidates have advanced quickly!)

Role overview:

We’re seeking a Senior IT Support Engineer capable of engaging with local management and visiting clients’ sites. Expect about 1 day/week on client sites, 2 days/week on desk escalations, and 2 days/week on projects, with variations based on demand. The role requires a team player who can handle a dynamic workload.

Job Purpose:

To provide expert technical support for daily client issues and project delivery. Focus areas include resolving complex problems, system integration, and process improvements to meet client needs and enhance performance.

• Serve as escalation point for Level 1 & 2 engineers’ technical queries.
• Deliver project work as assigned by the Head of Project Management.
• Coordinate as a team and communicate effectively during high-risk outages or security incidents.
• While regular call answering isn't expected, you may be placed in the 3rd tier phone queue during busy times.
• Proactive tasks include Firmware Upgrades, Process Development, Infrastructure Checks, and Project Delivery.
• Collaborate with other engineers to improve and innovate services.
• Potentially participate in a Change Advisory Board, managing change and risk on the service desk.
• Regular visits to client sites around Cambridge are required.

Qualifications & Experience:

• MSP experience or support in a customer-focused environment.
• Strong verbal and written communication skills.
• Active Directory and GPO management.
• Exchange administration experience.
• Proficiency with Microsoft technologies.
• Knowledge of networking concepts: TCP/IP, VLANs, firewalls, wireless configs.
• Over 5 years in a technical helpdesk role.
• Firewall experience: Fortigate, Cisco, SonicWall, Watchguard.
• Backup solutions: Azure, Veeam.
• Virtualisation: Hyper-V, VMware, AVD, RDS.
• Deep understanding of O365 and MFA.
• Ability to resolve complex networking queries.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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Other related roles:

• IT Support Intern (12 months) - Starting Summer 2025

Locations and posting dates vary, with recent posts in Cambridge, St Ives, and nearby areas.

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