IT & Software

Senior IT Support Engineer

First Derivatives

Belfast · County Antrim · United Kingdom

Overview

As a Senior IT Support Engineer at KX, you will be the escalation-focused technician ensuring timely, accurate resolutions for Level 2/3 IT issues. You’ll manage core Windows and Microsoft 365 services, support a hybrid workforce, and drive IT project implementations. You’ll partner with the broader tech team to improve processes and deliver a high-quality user experience across global staff. This role places you at the heart of our work enabling fast, data-driven decisions by keeping our IT environment secure, efficient, and scalable. You’ll join a collaborative, results‑oriented culture focused on continuous improvement and technical innovation.

Pay / Benefits
  • Competitive Salary
  • Individually tailored training and skills development
  • Private healthcare package and Employee Assistance Programme
  • Enhanced maternity and paternity package
  • Wellness Days and Volunteer Days
Responsibilities
  • Level 2 & 3 IT support and guidance within the IT team
  • Administration and management of Active Directory, AD Connect, Office365 and Entra ID
  • Management of Windows-based IT services (email, file sharing) via Microsoft technologies (Windows, Office 365, OneDrive, SharePoint Online, Teams)
  • Provide desktop support for Windows, macOS, Android, iOS and Linux
  • Contribute to IT projects including software deployments, system integrations, and tech innovations
  • Deliver excellent user experience and improve IT processes
  • Manage internal telecoms and video conferencing systems (Zoom, Teams, RingCentral)
  • Manage software patching and upgrades via MDM
  • Manage corporate security infrastructure (Defender EDR, DLP, anti-spam/phishing)
  • Administration of Apple Business Manager, JAMF Pro MDM and Microsoft Endpoint Manager (Intune)
  • Administration and management of printers and cloud printing technologies
Key requirements
  • 4+ years’ experience in Windows 10/11 support
  • 4+ years’ experience in Windows Server support
  • 4+ years’ experience with Active Directory
  • 4+ years’ experience with SharePoint Online
  • Proven knowledge of Microsoft 365 tenant
  • Proven knowledge of Microsoft Entra (Azure) and Endpoint Manager (Intune)
  • Teamwork experience
  • Good interpersonal skills
  • Strong troubleshooting
  • Ability to work on own initiative
  • Windows 10/11
  • Windows Server
  • Active Directory

Reference: WJ-747_30309387

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