Senior IT Support Engineer (Helpdesk/Field based)

About the job Senior IT Support Engineer (Helpdesk/Field based)

Summary of duties:

• Technical support helpdesk (east Belfast office/customer premises/from home)
• This is the priority to ensure all support tickets are closed as quickly as possible to the satisfaction of the customer within the SLA
• On site call outs only where absolutely required and approved (by Line Manager & customer)
• Proactive preventative maintenance on customer networks
• Identify opportunities with existing customers for additional services/equipment/consultancy
• Promote the Precept brand as much as possible
• Online (social media/email) marketing/telesales generate sales leads Attend pre sales meetings Attend customer review meetings
• Become a subject matter expert on Precept services Keep abreast of new technology/solutions/methods and make suggestions to improve Precepts approach

Systems/technology in use:

• Windows server & Small Business Server MS Exchange server
• Networks and Cloud managed firewalls
• Antivirus - BitDefender/Trend AV/Avast/AVG Cloudcare, Trend, Symantec Remote Access Utilities Logmein.com, Teamviewer, MS Remote Desktop
• Precepts own in house systems based onLinux, DRBD, Opensense. TakeControl, think Backup, think MailGuard, thinkSMS, webhosting (ispconfig)
• Desirable technology experience Cisco and major firewall experience

• VMware and equivalent
• Linux experience
• Hardware maintenance
• Web development using Wordpress or Wix

Preferred (but not required) experience:

IT Helpdesk Engineer: 1 year

Salary and benefits:

• Salary: £25,000.00 per year
• Additional leave
• Company events
• Company pension
• Discounted or free food
• Free or subsidised travel
• Life insurance
• On-site parking
• Private medical insurance
• Referral programme
• Wellness programme

Schedule : 8 hour shift, Monday to Friday, Full time, On site

Supplemental pay types: Performance bonus

Ability to commute/relocate: Belfast: reliably commute or plan to relocate before starting work (required)

Education: Diploma of Higher Education (required)

Experience: IT support: 5 years (required)

For more information or to submit an application email: