Senior IT Support Engineer II
Box
Overview
In this role you’ll support Box’s global end-user community by resolving a wide range of IT issues and enabling productive work across offices worldwide. You’ll lead cross-functional efforts, mentor peers, and help shape IT services to scale with a fast-growing, AI-enabled environment. You’ll work closely with Facilities, Engineering, and Security to maintain seamless technology experiences. This is an opportunity to impact how Box employees collaborate and perform through robust, user-centric IT support.
Pay / Benefits- pension
- medical and dental coverage
- 25 days vacation plus birthday off
- subsidized gym membership
- free lunch and daily food options
- Troubleshoot and support mobile, desktop, audio/video, and peripherals for end users
- Manage procurement, assets, and software inventory
- Collaborate across departments (Facilities, Sales, Engineering, Information Security, Enterprise Team) to align IT services
- Coordinate IT communications between headquarters and remote offices
- Perform system imaging, configure applications, and enforce security policies
- Provide daily onsite office support
- 5+ years in an IT Support role
- Windows and OSX operating systems knowledge
- Lenovo and Apple hardware knowledge
- Foundational networking concepts
- Okta and IAM concepts (SSO, MFA, user permissions)
- Experience documenting systems and knowledge articles
- Experience with voice/video conferencing tools (Google, Zoom, Slack a plus)
- Interest in using AI and automation to improve IT support and user experience
- Experience supporting New Hire Onboarding (device deployment and IT orientation)
- Strong verbal and written communication; collaborative mindset
- collaboration and teamwork
- problem-solving
- growth mindset
- Windows and OSX system administration
- Lenovo and Apple hardware support
- Networking concepts
Reference: WJ-747_30185741