IT & Software

Senior IT Support & Escalation Lead

Matchtech

Farnborough · England · United Kingdom

Matchtech is seeking a Senior Support Services Agent based in Farnborough to act as a technical and operational lead within the Support Services team. You will mentor agents, escalate technical issues and help ensure service standards and SLAs are met.

You’ll apply advanced troubleshooting for on‑prem and cloud environments—Active Directory, Azure AD, Microsoft 365, Windows and VPN—across the team to maintain high‑quality support.

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Reference: WJ-766_22103107

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