IT & Software

Senior ITSM Lead: ITIL, ServiceNow & CSI Expert

Master

Montreal (Administrative Region) · Qc · Canada

Master in Canada is seeking a Senior ITSM Specialist to design and improve ITIL-aligned processes across the organization; lead end-to-end ownership of incidents, changes, and service delivery with ServiceNow and other platforms. The role offers hybrid work within Canada, with priority for Montreal.

You will partner with IT, business units, and vendors to ensure compliant, reliable services, with a focus on CSI and continuous improvement; strong communication and leadership are essential.

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Reference: WJ-291_11234369

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