IT & Software

Senior Lead, ServiceNow ITOM

Take 2 interactive

London · Greater London · United Kingdom

Overview

In this role you will lead the CMDB strategy and IT Operations roadmap within a fast-paced, creative environment. You will build a foundational CMDB, define standards, and enable data-driven insights for technology assets. You will implement ServiceNow Discovery, Service Mapping, and AI-enabled workflows to drive self-healing operations. You will act as a bridge between infrastructure teams and business stakeholders to deliver scalable, AI-powered solutions. This is a chance to shape how Take-Two manages IT assets at scale and across platforms.

Pay / Benefits
  • private medical and dental insurance
  • pension policy up to 4%
  • Employee Stock Purchase Plan with 15% discount
  • Cycle to Work scheme
  • 26 days of annual leave
  • on-site gym and office bar
Responsibilities
  • Lead CMDB and CSDM strategy with CI classes, attributes, dependencies, and service mapping approaches.
  • Manage end-to-end ServiceNow Discovery and Service Mapping lifecycle, including MID servers, network/security settings, probes, patterns, and schedules.
  • Build and maintain integrations via IntegrationHub, Service Graph Connectors, and scripted REST/SOAP APIs.
  • Identify and implement GenAI and Agentic Workflows to improve alert analysis, remediation, and data anomaly detection.
  • Oversee CMDB health, data normalization, and reconciliation to create a self-healing IT environment.
  • Collaborate with technical and business stakeholders to translate operational challenges into AI-driven solutions.
Key requirements
  • Deep ServiceNow expertise with ITOM Visibility
  • Advanced JavaScript, GlideRecord, GlideAjax, PowerShell, Business Rules, Flow Designer
  • Expert knowledge of Discovery patterns, credentials, and error handling
  • Strong ITSM, ITAM, VR, and ITIL familiarity, including CI and asset lifecycle management
  • Cloud platforms (AWS, Azure, GCP), virtualization, and Infrastructure as Code
  • Data analysis, reporting, and data quality governance
  • Excellent interpersonal and leadership skills with a track record of cross-team consensus
  • Experience integrating AI/ML features and Agentic Workflows
  • interpersonal communication
  • leadership
  • cross-functional collaboration
  • ServiceNow
  • IntegrationHub
  • Service Graph Connectors

Reference: WJ-747_31060223

Apply now

Continue on the employer's official application - the same link they use for every candidate.

More jobs

This role is listed on GigBlows for discovery and search. Hiring decisions and applications are handled by the employer or their chosen application system.