IT & Software

Senior macOS IT Support Engineer

Eligo Recruitment

London · Greater London · United Kingdom

Overview

In this role, you will provide hands-on IT support across the business with a focus on macOS and Apple devices. You’ll act as a key escalation point while helping maintain and improve a predominantly macOS environment. You will mentor junior teammates and collaborate with colleagues in a fast-paced media setting. The position offers growth into greater technical responsibility within a user-focused, friendly team.

Pay / Benefits
  • Competitive salary and benefits
  • Friendly, collaborative environment
  • Central London W1 office
  • Predominantly macOS-focused environment
  • Exposure to modern workplace technologies
  • Opportunity for career progression
Responsibilities
  • Provide hands-on IT support to users across the business
  • Escalate complex technical issues when needed
  • Administer and support Jamf Pro in a macOS-centric environment
  • Manage MacBooks, iPhones and other Apple devices
  • Support Google Workspace and Microsoft 365
  • Work with Entra ID, Intune and endpoint management tools
  • Support Windows environment where required
  • Manage device provisioning, deployment, patching and lifecycle activities
  • Assist joiners/movers/leavers processes
  • Troubleshoot hardware, software, connectivity and user issues
  • Maintain documentation and knowledge resources
  • Identify opportunities to streamline processes and automate tasks
  • Provide mentoring to junior team members
  • Collaborate with users and colleagues in an office-based setting
Key requirements
  • Strong commercial IT support experience
  • Excellent macOS / Apple knowledge
  • Hands-on experience with Jamf Pro
  • Knowledge of Google Workspace and/or Microsoft 365
  • Experience with endpoint and device management
  • Exposure to Intune and Entra ID
  • Ability to support both Apple and Windows environments
  • Strong troubleshooting and problem-solving skills
  • Excellent communication and customer-service skills
  • Confidence in ownership of escalated issues
  • Collaborative approach and willingness to share knowledge
  • Excellent communication
  • Customer-service orientation
  • Collaborative mindset
  • Jamf Pro
  • macOS / Apple support
  • Google Workspace

Reference: WJ-747_30155144

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