Senior Major Incident Manager - ITIL & Response

Ekco is seeking a capable Major Incident Manager to own the end-to-end lifecycle of major incidents across a multi-client environment. You will coordinate bridge calls, determine escalation paths, and ensure timely communications to customers and leadership.

The role requires ITIL knowledge, strong stakeholder management, and experience with ITSM tooling. You will contribute to continual improvement and governance across service delivery.