Senior Manager, Data Center Support Services

In this role you lead regional datacenter services teams responsible for end-to-end hardware installation, network configuration, and ongoing data center operations. You coordinate cross-functional efforts with service, development, and external vendors to resolve complex technical issues and ensure high-quality service delivery. You drive SOP/MOP adherence, safety, and continuous improvement while developing technician skills and aligning with business goals. This position combines hands-on operational leadership with strategic partnership management to support Oracle’s data center and cloud initiatives.

• competitive benefits
• flexible medical
• life insurance
• retirement options
• volunteer programs

• Manage regional teams for on-site hardware installation, removal, and troubleshooting.
• Oversee server upgrades, component replacements, and network configuration/augmentation.
• Coordinate resources and subject matter experts to address highly complex issues.
• Monitor data center and customer environments, document problem resolutions, and manage outages.
• Drive safety, security, compliance, and SOP/MOP implementation for the region.
• Lead continuous improvement, skill development, and knowledge sharing across teams and vendors.
• Collaborate with service, development, and external vendors to resolve complex problems and align on downstream implications.
• Ensure SLA delivery, vendor performance, and quality assurance across services.

• 10+ years of relevant experience
• English language proficiency
• Security clearance required
• Experience leading multiple teams across data center, hardware, and network operations
• Ability to coordinate cross-functional resources and manage outages

• collaboration
• leadership
• coaching and mentoring
• data center operations
• server maintenance and upgrades
• network configuration and cabling