Senior Manager, Global Technical Support

Sectigo, Ottawa-based, is seeking a Senior Manager, Technical Support to lead a global team, drive operational excellence, and ensure superior customer experiences. The role focuses on scalable processes, governance, analytics, and cross‑functional collaboration to improve service delivery across channels.

The ideal candidate has 10+ years in customer-centric roles, 6+ years in leadership, and a strong foundation in CRM tools, compliance, and performance management.