Senior Manager Inbound Fraud Operations

Lead inbound fraud operations in Scarborough, Ontario, using fraud expertise and operational controls to protect clients and manage risk.

As Senior Manager, Inbound Fraud, you will lead delivery and execution across Scotiabank’s Client Experience Centre. You will oversee fraud operations, stakeholder partnerships, workforce management, performance monitoring, and regulatory alignment. The role supports Enterprise Fraud strategy, operational effectiveness, and risk discipline.

Key Responsibilities:

• Lead customer-focused inbound fraud operations across Toronto
• Oversee workforce onboarding, performance, and management
• Monitor operational delivery against program objectives
• Partner with Enterprise Fraud on metrics and dashboards
• Maintain governance over policies, controls, and change

Requirements:

• Post-secondary education and ten years of management experience
• Financial services experience including fraud operations
• Expert judgment, problem-solving, and negotiation skills
• Strong written and verbal communication skills
• Knowledge of AML, KYC, privacy, and regulatory requirements

Bring senior leadership, fraud operations expertise, and risk discipline to Scotiabank’s inbound fraud organization in Scarborough.