Senior Manager, IT Support

Overview

Hybrid (4 days/week in office)

What You’ll Do

• Lead & Oversee Platform Operations – Ensure Oracle AML batches run smoothly, SLAs are met, and issues are quickly resolved.


• Optimize & Automate – Drive automation of manual tasks, improve processes, and re-engineer Oracle batches in partnership with engineering teams.


• Incident Management – Manage bridges during system incidents, coordinate responses, and ensure effective resolutions.


• Documentation & Testing – Keep DR documentation current, plan and execute disaster recovery tests, and maintain runbooks.


• Strategic Delivery – Plan and oversee infrastructure patches, environment changes, and production improvements.


• Collaboration & Mentorship – Act as the EST point of contact for global vendor teams, mentor support staff, and promote best practices.


• Performance Tracking – Report weekly KPIs, status updates, and manage backlogs for ongoing improvements.


• Culture Building – Foster innovation, accountability, and process excellence across distributed teams.

What You Bring

We’re looking for a senior professional who thrives at the intersection of technology leadership and financial systems expertise . You’ll stand out if you bring:

• A university degree in technology, engineering, or a related field.


• 12+ years of enterprise-scale production support experience, ideally in financial services.


• Deep knowledge of Oracle OFSAA, FCCM, Mantas, ODI, OAS, DIH and batch processing environments.


• Strong experience with Oracle databases and troubleshooting complex batch processes.


• A proven track record of leading global, distributed teams with excellent people management skills.


• People management will be involved in this role


• The ability to build strong partnerships across business and technology stakeholders.


• Knowledge of financial markets and regulatory compliance , with the ability to apply analytics for business value.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Staffing and Recruiting

Location: Toronto, Ontario, Canada

Salary: CA$110,000.00–CA$125,000.00