Senior Manager, Operations Designer, Banking Operations & Domain Solutions, Technology & Transformation

In this role, you will help shape banking technology and operations through transformation programmes. You’ll collaborate across strategy, design, and delivery to modernise legacy systems and launch new digital banking propositions. You’ll lead engagements, coach teams, and drive business development while contributing to a culture of continuous learning. Based in London with hybrid working, you’ll partner with industry experts to deliver measurable impact for clients and advance Deloitte’s Banking Operations & Domain Solutions practice.

• hybrid working in London
• learning and development opportunities
• focus on wellbeing and inclusion
• support for career growth and leadership development
• collaborative culture with diverse talents
• opportunities to work with industry-leading clients

• Develop and exercise leadership in delivering client work and managing project teams
• Lead project workstreams and initiatives, driving innovative thought leadership
• Recruit, coach, and guide junior colleagues while supporting proposition development and marketing
• Lead client engagements and build long-term relationships as a trusted banking advisor
• Foster continuous learning through training and development for self and team
• Lead business development activities including pre-sales, bid responses, and client presentations
• Support Deloitte-wide growth of the Banking Operations & Domain Solutions team and promote diversity and inclusion
• Participate in firm-wide activities to grow capabilities and client impact

• Significant experience within a bank or financial services transformation context or consultancy in Banking/FS
• Subject matter expertise in UK banking market areas, regulatory/economic trends and disruptive tech (Digital, AI, RPA)
• Experience delivering transformation projects (TO model design/implementation, automation, migrations, re-platforming, integration/separation, process re-engineering, cost reduction)
• Ability to articulate complex ideas and manage stakeholders across levels and geographies
• Strong MS Office skills (PowerPoint, Excel)
• Understanding of risk management and reputational protection
• Analytical, data-driven decision making with design strategy input and measurement
• User-centered design principles with user research and CX insights

• Stakeholder management
• Clear communication and facilitation
• Leadership and team coaching
• Digital technologies
• Artificial Intelligence
• Robotic Process Automation