Senior Microsoft 365 Analyst

In this role you will support and optimize UCL’s Microsoft 365-based messaging and collaboration environment at scale. You’ll work within ISD’s IT Service Operations to deliver reliable Exchange, Teams, SharePoint, and Office 365 services, while driving service improvement and automation. You will engage with stakeholders, guide integrations, and provide subject-matter expertise on security and compliance. This is a hands-on, senior position that shapes how staff and students collaborate and how IT services scale with demand.

• 41 Days holiday (27 days annual leave, 8 bank holidays, 6 closure days)
• pension CARE
• cycle to work scheme
• season ticket loan
• immigration loan
• relocation scheme for certain posts

• Administer and optimise Microsoft 365 services (Exchange, Teams, SharePoint, Office 365)
• Provide technical support and drive ongoing service improvement
• Lead end-to-end change processes from requirements to implementation
• Coordinate with stakeholders and advise on integrations and impact
• Automate operations using PowerShell and other scripts
• Communicate technical changes to senior stakeholders and translate to business impact
• Guide training, support, and operational readiness for changes
• Own issues and drive resolution as a senior team member

• In-depth recent experience administering Microsoft 365 including Exchange in a large-scale environment
• Experience managing end-to-end change (requirements, design, impact analysis, implementation)
• Experience administering SharePoint and Teams with focus on security and compliance
• Ability to communicate complex technical changes to senior stakeholders
• Leadership in technical change and ownership of issues and problems

• strong communication and stakeholder management
• leadership and mentorship
• problem-solving and proactivity
• Microsoft 365 administration (Exchange, Teams, SharePoint)
• PowerShell automation
• information security and compliance awareness