Senior Patient Service Navigator

As a full-time remote Senior Patient Service Navigator, the successful candidate will manage complex registration and scheduling scenarios, support financial clearance processes, and serve as a resource for frontline staff to ensure high-quality patient access and operational efficiency. Key responsibilities Handle complex patient registration and scheduling scenarios to enhance patient access Support financial clearance processes and ensure accurate insurance verification Provide guidance and coaching to frontline staff while identifying and resolving workflow barriers Required qualifications High School Diploma or GED 3+ years of experience in patient access, scheduling, or call center environments Advanced knowledge of registration and scheduling workflows, as well as insurance verification processes Strong critical thinking skills with the ability to manage complex workflows efficiently Patient-centered focus with the ability to balance productivity and quality