Senior Pensions Administrator

In this Senior Pensions Administrator role, you will manage complex pension calculations and administration for DB and/or DC schemes, delivering high-quality service to a portfolio of clients. You’ll mentor junior team members, check work for accuracy, and act as a technical escalation point. The position combines hands-on pension processes with opportunities to contribute to process improvements and project work in a hybrid Welwyn setting. You’ll work with cross-functional teams to meet service levels and strengthen client outcomes, while leveraging your regulatory knowledge and manual or automated calculation skills. This is a chance to influence day-to-day pensions delivery for leading,全球

• 25 days of annual leave
• Extra WTW day
• Private healthcare
• Life insurance
• Group income protection
• Hybrid working options

• Process and manage complex pension calculations and queries across retirements, transfers, and deaths
• Review and coach junior colleagues to ensure accuracy and timely output
• Escalate technical issues and non-standard cases as needed
• Apply pensions legislation and WTW procedures to maintain high-quality work
• Support Team Leader in achieving service levels and coordinating workload
• Coach and mentor junior staff to support development
• Identify opportunities for service improvements and lead related projects
• Assist in complex and project-based work as required

• Experience in occupational pension administration (DB and/or DC)
• Knowledge of Pensions Legislation and Regulations
• DB manual calculation experience
• High attention to detail and ability to follow procedures
• Strong organizational and time-management skills
• Excellent written and verbal communication; proficient in Excel and Word
• Experience coaching or supporting less experienced colleagues
• Hybrid/multi-site team experience preferred

• Attention to detail
• Strong communication
• Coaching and mentoring
• Microsoft Excel
• Microsoft Word
• Pensions calculations (DB/DC)