Senior Platform Architect, Presales — AI Zendesk Solutions

Zendesk, Inc. is seeking a Senior Platform Architect (Presales) to guide largest enterprise customers in leveraging the Zendesk Resolution Platform. You will design multi-step, autonomous service workflows and provide executive-level technical guidance throughout pre-sales engagements.

You will orchestrate POCs, architect integrations using MCP and iPaaS, and align AI capabilities with business outcomes. This hybrid London-based role emphasizes strategic value and enterprise-scale delivery.