Senior Platform Support Analyst with data cloud

Senior Platform Support Analyst with data cloud

Job Information

Term Contract

Number of Positions 1

Work Experience 7-10 Years

City Toronto

State/Province Ontario

M4C

Job Description

• Strong hands-on experience in Salesforce Data Cloud and/or Salesforce Loyalty Management, with solid technical knowledge of platform architecture and functionality.
  
• 4+ years of relevant experience in application/production support, preferably in enterprise or banking environments.
  
• Experience in L3 production support, incident management, troubleshooting, root cause analysis (RCA), and problem resolution within defined SLAs.
  
• Good understanding of Salesforce Data Cloud components, including DMO, DLO, Data Spaces, data ingestion, and integration flows.
  
• Knowledge of Salesforce Loyalty Management, including loyalty programs, points processing, earning/redemption rules, and related integrations.
  
• Experience troubleshooting APIs, data integrations, SQL queries, and upstream/downstream application issues.
  
• Familiarity with ServiceNow, monitoring tools (Splunk/Dynatrace), and ITIL-based incident and change management processes.
  
• Strong technical background, preferably with prior Salesforce development experience, combined with hands-on production support capabilities.
  
• Ability to independently manage critical incidents, coordinate with stakeholders, and drive issue resolution with minimal supervision.
  
• Willingness to provide hands-on production support, including rotational on-call support when required.
  
• Data cloud development exp and Apex exp is required
  
• This is a support role, so basic development exp is required
  

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