Senior Premium Support Lead - Enterprise SaaS

HiBob is seeking a Premium Support Specialist to own end-to-end support for a portfolio of enterprise customers. You’ll combine technical troubleshooting with proactive, consultative support to help clients maximise Bob and navigate HR cycles with confidence.

You’ll work closely with Customer Success, Product, Engineering and Implementation, ensuring clear ownership, accurate guidance, and a consistently high-quality experience across compensation cycles, performance reviews, and module launches.