Senior Principal AI Solutions Architect

Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Senior Principal AI Solutions Architect
PTC is seeking an experienced, customer-facing

Senior Principal AI Solutions Architect

to lead the successful positioning, design, validation, and delivery of enterprise AI solutions across our America’s customer base.
This role serves as the critical bridge between Sales, Solution Consulting, Customer Success, and Professional Services. The individual will partner directly with customers during the sales cycle to define business outcomes, validate AI use cases, assess technical feasibility, and architect scalable solutions that align customer requirements with PTC technology and infrastructure capabilities.
As a trusted technical advisor, this individual will help customers bring AI from concept to production by ensuring that proposed solutions are technically sound, operationally viable, and capable of delivering measurable business value. Following project approval, this individual will remain engaged throughout implementation, guiding Professional Services teams to ensure successful execution and adoption.
In addition, this role will act as PTC Professional Services AI subject matter expert, developing services offerings, best practices, AI enhanced delivery methodologies and tooling, reusable assets, and enablement programs that elevate the capabilities of our Solution Architects, Consultants, Business Solutions Managers (BSMs), and Project/Program Managers.
AI Solution Strategy & Pre-Sales Leadership
Partner with Sales, Solution Consulting, Product Management, and Customer Success teams on strategic AI opportunities.
Engage directly with executive and technical customer stakeholders to understand business objectives, operational challenges, and desired outcomes.
Lead AI discovery workshops and facilitate business process analysis.
Define AI-focused use cases, user stories, business requirements, and success criteria.
Validate technical feasibility, operational readiness, and implementation complexity.
Identify risks, dependencies, integration challenges, and infrastructure requirements early in the sales cycle.
Support solution scoping, estimates, Statements of Work (SOWs), and implementation roadmaps.
Act as a trusted advisor to customers evaluating enterprise AI transformation initiatives.
Configure and lead on end-to-end AI solution architectures across customer environments and PTC platforms.
Data flow diagrams
Deployment models
Ensure integrations, data quality, governance, security, scalability, and operational requirements are fully validated.
Translate business requirements into actionable technical architectures and implementation plans.
Delivery Execution & Customer Success
Serve as the architectural lead during implementation projects.
Participate in project governance and steering committee reviews.
Ensure implementations adhere to best practices and achieve stated customer business outcomes.
Provide expert guidance on enterprise deployment patterns, integration strategies, and change management considerations.
Propose and advise on AI delivery standards, frameworks, and repeatable methodologies for Professional Services.
Propose and advise on reusable accelerators, templates, reference architectures, and implementation assets.
Propose and advise on AI-centered service offerings and implementation approaches.
Identify and drive enhanced-by-AI Professional Services delivery methodologies and tooling
Solution Architects
Implementation Consultants
Business Solutions Managers
Project Managers
Stay current with rapidly evolving AI technologies, platforms, frameworks, and industry trends.
Evaluate emerging technologies and determine applicability to customer use cases.
Help shape PTCs AI services strategy and delivery capabilities.
Serve as a visible thought leader for AI within Professional Services and across customer engagements.
10+ years of experience in enterprise software consulting, solution architecture, professional services, or systems engineering.
~5+ years leading complex enterprise transformations involving cloud, data, analytics, automation, or AI technologies.
~ Hands-on experience with LLMs, multi-agent systems, prompt engineering, and vector databases (LangChain/LangGraph required).
~ Demonstrated experience bringing AI solutions from concept through production deployment.
~ Proven experience supporting both pre-sales pursuits and implementation delivery.
~ Experience working with senior-level customer stakeholders.
~ Strong background in large-scale enterprise deployments and digital transformation programs.

Experience designing and implementing AI, machine learning, generative AI, and intelligent automation solutions.
Proficiency in Python, SQL, and at least one additional language (Jave, Go, or TypeScript)
Experience in large-scale data technologies (e.g., Spark, Kafka) and data architecture fundamentals.
Hands-on experience with LLMs, multi-agent systems, prompt engineering, and vector databases (LangChain/LangGraph required).
Strong data science capabilities to extract insights and understand client data deeply.
Data architecture
Cloud platforms
Ability to assess technical feasibility and operational readiness for enterprise AI initiatives.
Industrial Products
Automotive
Medical Device
Field Service Operations
CAD
PLM
Digital Thread initiatives
Is passionate about AI and actively explores emerging AI capabilities both professionally and personally.
Builds trust and credibility with customers and internal stakeholders.
AI services bookings influenced
AI implementation success rate
Customer satisfaction (CSAT)
AI delivery methodology adoption
Reusable asset creation and utilization
Delivery quality and project outcome attainment
Additionally, candidates may be eligible for a performance-based bonus. Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and, if you are an office-assigned employee, a generous commuter subsidy. This position is not eligible for employment-based immigration sponsorship. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. For more information about PTC’s comprehensive benefits and our AI usage, please visit our Careers Page ( Applications will be accepted on an on-going basis until the opportunity is filled.If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTCs Talent Acquisition team at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.
We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."