Senior Product Manager, Cloud Contact Center

EY in London seeks a Customer Contact Experience (CCX) Product Manager to own the end-to-end business and technology success of EY’s global cloud contact center service. You will define the product vision, roadmap and drive delivery with cross-functional partners across engineering, security, privacy and operations.

You will lead requirements, manage the backlog, monitor KPIs and ensure compliant, scalable solutions that deliver value to EY and its customers while supporting strategic technology