Senior Product Support Engineer (Enterprise & Security)

Island is seeking a senior technical support engineer to help enterprise customers overcome complex issues and optimize their use of our platform. You will work with a small, high‑caliber team to deliver rapid, reliable guidance across Windows, Mac, and Linux environments and to resolve problems with best practices and rigorous SLAs.

You will document solutions, feed product feedback, and collaborate with development and QA to elevate customer outcomes in a fast‑paced startup setting.