Senior Production AI Support Engineer (Remote)

Ema Unlimited Inc. seeks a Senior Technical Support Specialist (Enterprise Agentic AI) to own the health, reliability, and trustworthiness of production AI workflows.

This role sits at the intersection of AI behavior, enterprise integrations, and customer trust, requiring calm, precise communication during incidents. You will partner with Engineering, Product, and Implementation to diagnose failures, provide workarounds, and drive RCA outcomes, while preventing issues from eroding customer