Senior Production AI Support Engineer (Remote)

Ema Unlimited Inc. is seeking a Senior Technical Support Specialist (Enterprise Agentic AI) to own the health and reliability of its production AI platform. This role sits at the intersection of AI behavior, integrations, and customer trust, partnering with Engineering, Product, and Implementation.

It is a full-time, remote-capable position based in London. You will lead incident responses, provide critical RCA, and ensure that issues are resolved with transparency and robust trainable learnings