Senior Remittance Teller

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Purpose

Contributes to the overall success of the Cash Processing Unit in Bahamas ensuring specific individual goals,plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensuresall activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bankrelationships, systems and knowledge.
• Ensure the delivery of customer service fosters overall customer satisfaction consistent withestablished and prescribed standards, by:
  • Processing transactions quickly and accurately;
  • maintaining the confidentiality of customer information;
  • Provide administrative support to the CPU by:
    • ensuring accurate and efficient processing, posting, checking and balancing of transactions and cashholdings;
    • accounting for all negotiable items, stamps, keys, combinations and passwords consigned to his/hercustody by exercising security precautions in accordance with Bank regulations and assigned limits;
    • reporting unusual occurrences or fraudulent activity to the supervisor;
    • performing duties as assigned, which may include preparation of clearing/utility bills; filing of customercheques; preparation of customer statements.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activitiesand decisions.
• Actively pursues effective and efficient operations of his/her respective areas, while ensuring theadequacy, adherence to and effectiveness of day-to-day business controls to meet obligations withrespect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but notlimited to responsibilities under the Operational Risk Management Framework, Regulatory ComplianceRisk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
• Champions a high performance environment and implements a people strategy that attracts, retains,develops and motivates their team by fostering an inclusive work environment; communicatingvison/values/business strategy and managing succession and development planning for the team.

Education / Experience / Other Information

• High School Diploma
• Working knowledge and understanding of commercial/retail deposits and services and theoperating procedures relating to this area (eg. cash and custody).
• Working knowledge of basic keyboard skills and the ability to undertake repetitive tasks withabsolute accuracy and within designated time frames

Working Conditions

• Work in a standard office-based environment; non-standard hours are a common occurrence.
• No travel required domestically/internationally.
• The incumbent works in a restrictive, secured-access environment sitting or standing for long periods at a work station.
• There is some heavy lifting required eg. deposits, cash/coin packages.
• Due to the nature of business there is a risk of hold-ups, extortion and bomb threats, etc.
• Concentration is required while processing transactions.
• Work tends to be somewhat repetitious with minimal control over pace of work.

Location(s): Bahamas : New Providence : Nassau || Bahamas : Abaco : Marsh Harbour || Bahamas : Andros : Nicholls Town || Bahamas : Exuma : George Town || Bahamas : Grand Bahama : Freeport

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.