Senior SaaS Support Engineer — Technical Escalations

Revoco in Stafford, United Kingdom, is seeking a Senior Application Support Engineer to act as the technical bridge between Customer Support and Development. This role focuses on deep-dive investigations beyond standard support, including database queries, API/integration troubleshooting, and data/configuration analysis.

You will work with QA and Development to identify root causes, prepare reproducible steps, contribute to documentation, and help deliver permanent fixes while maintaining