Senior Salesforce & AI Service Cloud Analyst

Elsevier in London is seeking a Salesforce Senior Business Analyst to perform moderately difficult research, design, and software development within the Salesforce ecosystem, focusing on Service Cloud, Experience Cloud, and AI-powered solutions such as Agent force and Einstein, to deliver high-impact process improvements.

You will partner with business and product teams to document current processes, identify automation opportunities, and craft future-state designs and acceptance criteria for