Senior Salesforce Service Cloud Administrator

Administer Salesforce Service Cloud remotely for Collabria Financial, using Flow, Apex, SOQL, and Lightning Web Components. Support enterprise platforms full time through telework.

As a Senior Salesforce Administrator, you will configure, develop, test, and deploy platform enhancements. You will support access, objects, rules, queues, flows, reports, dashboards, and case processes. The role also includes Halo administration, incident resolution, integrations, documentation, and continuous improvement with Customer Service, Marketing, Data, Technology teams, and suppliers.

Key Responsibilities:

• Configure, develop, test, and deploy Salesforce enhancements
• Support Service Cloud routing, escalation, notifications, and knowledge management
• Investigate incidents, automation errors, integration failures, and data issues
• Plan platform changes through approved testing and deployment practices
• Maintain documentation and support knowledge transfer

Requirements:

• Bachelor’s degree in a related technology field
• Minimum six years of relevant enterprise platform experience
• Experience with Flow, Apex, SOQL, APIs, and deployment tools
• Experience supporting production applications and resolving incidents
• Advanced Salesforce and Service Cloud administration knowledge

Apply Salesforce administration, development, and incident management expertise to strengthen Collabria Financial’s Service Cloud environment.