Senior Service Delivery Manager
SoftwareONE
Overview
In this role you own the end-to-end service experience for SoftwareOne clients, ensuring delivery is on time, high quality, and aligned to business goals. You act as the trusted partner, driving customer satisfaction and collaborating across teams to evolve client solutions. You balance delivery excellence with commercial impact, manage risk and reporting, and push continuous improvement. This is a global, hybrid opportunity where your data-driven, client-focused approach helps scale services and strengthen relationships.
Pay / Benefits- Global company culture
- Mentor support
- President’s Club
- Flexible work
- Lifelong education
- Hire to Grow
- Own client relationships and drive exceptional CSAT
- Lead end-to-end service delivery aligned to SLAs, KPIs, and business goals
- Monitor performance, identify improvements, and proactively resolve issues
- Drive continuous service improvement and operational efficiency
- Manage risk, contracts, and service performance reporting
- Partner cross-functionally to deliver and evolve client solutions
- Identify opportunities to expand and grow client engagements
- Multiple years’ experience in client-facing roles, project or program management, or service industry positions
- Strong ability to communicate effectively with clients and internal teams, simplifying complex information
- Deep commitment to advocating for clients and enhancing customer experience
- Capable of motivating and leading teams, ensuring clear communication and positive work environment
- Solid understanding of ITIL principles and best practices, with hands-on experience in service delivery and managing SLAs
- communication
- client advocacy
- leadership / team motivation
- ITIL principles and best practices
- service delivery
- managing SLAs
Reference: WJ-747_30167898