Senior Service Desk

Senior Service Desk Analyst / Service Desk Team Leader

Based in Manchester- Mon Fri, needed to provide end user support.

Are you strong with 1st Line Support and want to get involved in supporting team members and getting yourself on a managerial path?

As Senior Service Desk Analyst / Service Desk Team Leader you should have some of the following skills:

• Microsoft Windows 10/11


• Microsoft Office 365 troubleshooting


• Active Directory


• awareness of Group Policy


• SCCM / Intune


• DFS folder permissions in SharePoint


• understanding of Networking triaging

Successful Senior Service Desk Analyst / Service Desk Team Leader needs to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset, able to take on constructive criticism to better themselves and be driven and have ambition to progress yourself, as well as coming across very professional.

Senior Service Desk Analyst / Service Desk Team Leader would ideally have previously contributed to Knowledge Banks (KB s) and acted as a Senior member in a technical capacity and used to setting good standards! Can you add value to a team?