Senior Service Desk Operations Leader - Flexible Working

Sword Group in Aberdeen is seeking a Service Desk Operations Manager to lead and mature the Managed Services Service Desk across enterprise environments. You will drive governance, service maturity, and continual improvement, transforming the desk into a proactive, data-driven capability aligned with ITIL practices.

The role offers flexible working and a comprehensive benefits package within a growing MSP. Ideal for senior leaders with strong incident, escalation, and service improvement