Senior ServiceNow CSM Engineer - Platform Modernization

Export Development Canada (EDC) is seeking a Senior ServiceNow CSM Developer to design, build, and support scalable ServiceNow CSM solutions. You will lead complex development tasks, decompose designs into deliverable stories, and mentor peers in a regulated enterprise environment.

The role emphasizes governance, standard patterns, and future capabilities such as playbooks, reporting, and AI-enabled service support, with a hybrid work model from Ottawa or Toronto hubs.