Senior ServiceNow Developer

In this role you will design and build robust ServiceNow solutions that balance rapid delivery with long-term maintainability. You will collaborate with architects and cross-functional teams to deliver scalable capabilities across ITSM, CSM, and related modules, while minimizing customisation. You will own integrations and ensure clean, reusable components, contributing to documentation and knowledge sharing. This is a hands-on, autonomous senior position in a fast-growing IT services environment focused on transformation.

• 25 days’ holiday
• Private Medical Health care via Vitality
• Pension contribution
• Life Assurance
• Professional certifications supported
• Retail discounts

• Design and develop across the ServiceNow platform
• Configure core capabilities (ITSM, CSM, Now Assist, EC/ Portals, workflows, flows, catalog, integrations, ITOM)
• Build reusable, scalable components using out-of-the-box functionality
• Minimise customisation and avoid technical debt
• Develop and maintain integrations (REST/SOAP APIs, external systems)
• Collaborate with architects to align on design standards and guardrails
• Troubleshoot and resolve platform issues
• Contribute to documentation and knowledge sharing

• Strong hands-on ServiceNow development experience
• Experience across multiple modules
• Advanced scripting capability (JavaScript, Script Includes, Business Rules, Flow Designer)
• Experience building integrations and working with APIs
• Solid understanding of CMDB and data structures
• Proven ability to deliver independently in a senior capacity
• ServiceNow Certified Application Developer (CAD) – desirable
• Data foundations - mandatory

• Delivery-focused
• Practical
• Proactive
• ServiceNow development
• Multi-module experience (ITSM, CSM, etc.)
• JavaScript scripting (Script Includes, Business Rules, Flow Designer)