Senior ServiceNow Developer

Mastek is looking for an experienced and highly skilled ServiceNow Developer to join our growing ServiceNow Managed Services team and work on an exciting UK Public Sector engagement .

Location: Leeds – client office

Working Pattern: 2 days per week in Leeds

We are seeking a highly skilled and experienced ServiceNow Developer with a proven track record of designing, developing and implementing high-quality solutions on the ServiceNow platform. The successful candidate will join Mastek UK's established ServiceNow Managed Service, working within a growing and experienced team to deliver innovative, scalable and value-driven solutions for our customers. This is an exciting opportunity to contribute to a ServiceNow practice that has been recognised as a trusted ServiceNow partner.

Working collaboratively with customer and inhouse cross-functional teams, you will identify and deliver opportunities to improve processes, enhance platform and system efficiency - developing high-quality service management solutions that deliver measurable value for customers and support Mastek's continued growth.

The role will have a dual focus: contributing to the successful delivery of the Mastek ServiceNow team’s customer prioritised backlog, while leading hands-on innovation initiatives to drive continuous improvement, and support the development and bid opportunities of new business prospects.

Key Responsibilities

Platform Development & Configuration:

• Design & Development: Design, develop and implement scalable, high-quality ServiceNow solutions aligned to customer requirements and platform best practice.
• Platform Configuration: Configure ServiceNow modules, workflows, business rules, scripts, Flow Designer, UI components and other platform capabilities, adopting a configuration-first approach.
• Integrations & Automation: Develop and maintain customer integrations, APIs and automation solutions to improve service efficiency and connect ServiceNow with external platforms.
• Technical Quality & Governance: Ensure development meets technical standards for security, performance, maintainability and upgradeability, including code reviews, testing and technical documentation.
• Innovation & Continuous Improvement: Identify opportunities to leverage new ServiceNow capabilities and emerging technologies to enhance platform functionality, address technical debt and deliver innovative solutions for customers.

Technical Leadership & Collaboration:

• Serve as a technical lead, providing guidance and best practices across service operations platforms.
• Collaborate with internal and external stakeholders to gather and analyse requirements, translating and documenting these into effective solutions.
• Support internal Mastek growth and innovation workstreams as well as leading them.
• Foster collaboration between ServiceNow and broader service operations tooling, ensuring integration and automation opportunities are maximised.
• Stay current with industry best practices and emerging technologies in service operations tooling, including observability and alerting.
• Drive innovation by integrating and optimising monitoring solutions within service management workflows.
• Develop proof-of-concept (POC) solutions for new features and capabilities across observability and ITSM platforms.
• Lead cross-team initiatives to drive innovation, with the potential for reuse across multiple customer environments.

Service Operations Reporting & Insights:

• Design and implement reporting solutions to provide real-time insights into service performance, incident trends, and operational health.
• Utilise data analytics and explore machine learning models to predict potential service degradations and optimise resource allocation.
• Enhance reporting capabilities to support compliance, audit, and continuous service improvement initiatives.

Must Have Skills

• Able to commute to the central Leeds office two days per week.
• Able to design and read ServiceNow architectural design documentation and present these back.
• Minimum of 6 years of experience as a Senior ServiceNow Developer.
• Strong understanding of ServiceNow modules & processes underpinning; ITSM, ITOM, CSM, PA, CSDM & CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations).
• Strong problem-solving skills with a focus on continuous improvement and automation.
• Strong understanding of ServiceNow out of the box architecture.
• Good understanding of other platforms such as; GitHub, Jira, Confluence
• Proven experience in developing & implementing innovative solutions on the ServiceNow platform, driving thought leadership.
• Effective communication & interpersonal skills, with the ability to work collaboratively in a fast-paced environment, potentially across multiple customer environments.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist - Data Foundation (CIS-DF).

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