Senior ServiceNow Solution Architect

LTM is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 750 clients, LTM brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTM - a Larsen & Toubro Group company combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit .

Senior ServiceNow Solution Architect

Full time

Job Summary

We are seeking a highly experienced ServiceNow architect with AI implementation and governance expertise to lead the design, implementation, and optimization of ServiceNow ITSM and Employee Experience solutions. The ideal candidate will possess strong expertise in ServiceNow ITSM Pro, Now Assist, Agentic AI, Virtual Agent, Platform Analytics, Service Portal, UI Builder, and enterprise integrations. The role involves working closely with business stakeholders, architects, and delivery teams to design scalable digital workflows, AI-driven automation, and user-centric service experiences.

Experience

• 10+ years of ServiceNow platform experience.
• 5+ years in ITSM implementations.
• 2- 3 years in Now Assist Agentic AI implementation
• Experience with AI-enabled ServiceNow solutions, Now Assist, Virtual Agent, and enterprise integrations.
• Experience leading large-scale ServiceNow transformation programs in enterprise environments.