Senior Software Architect

In this Lead Software Architect role, you will own and shape the architecture within NiCE’s AI-led delivery transformation, building an AI-native digital evidence platform. You’ll drive design, implementation guidance, and validation in cloud-based, multi-server settings, ensuring secure, scalable, and maintainable solutions. You will mentor the team, coordinate with Product Management, and champion responsible use of AI. This is a high-impact, cross-functional role at the center of a rapid delivery evolution.

• Own architecture and lead AI-led design, implementation, and validation in cloud-based, multi-threaded environments
• Guide architectural direction through a collaborative, team-based approach
• Ensure security, scalability, compatibility, maintainability, and responsible AI use in build-time and run-time
• Test and fix defects, support customer issues, and enforce architectural standards
• Mentor team members on architecture practices and AI-led delivery
• Coordinate with Product Management during planning sessions

• Solid experience developing applications in C# using Visual Studio/Visual Studio Code
• Proven track record of designing secure, scalable, resilient systems from complex requirements
• Experience with multi-tenant cloud solutions
• Experience in collaborative, multidisciplinary teams
• Experience with source control (DevOps, GIT or similar)
• Experience in unit testing, code reviews, and other quality disciplines
• Solid understanding of network security, authentication, and authorization
• Experience with databases using Entity Framework or similar
• Knowledge of SOLID principles
• Experience creating RESTful APIs and API extensibility
• Recent practical experience using AI tooling (Copilot, Claude Code, Codex or equivalent) in daily work
• Comfort with probabilistic systems and judgment on AI use in high-trust domains
• Ability to ramp on a new AI tool quickly
• Security best practice (OWASP top ten) is a nice-to-have
• Azure SQL Server, DevOps pipelines/tools, Windows services are assets
• Experience using AI tooling in architect role (design review, ADR drafting, threat modelling, contract design) is an asset
• Familiarity with AI-native software patterns (agentic workflows, evaluation harnesses, evidence packets) is an asset

• Effective communication across emails, chat, calls, and video
• Product-quality focus
• Strong problem-solving and curiosity about new design/tools
• C# and .NET development (Visual Studio/VS Code)
• Cloud solutions (multi-tenant)
• RESTful API design and extensibility