Senior Software Development Engineer in Test
Dialpad
- At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we’re elevating each one with a platform that drives real-time insights and automation for our customers
- We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills
- As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services
- You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions
- You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more
- In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more stable, and more delightful for customers
- This position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States
- Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification
- Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations
- Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates
- Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches
- Integrate AI quality checks into CI/CD pipelines with fast feedback cycles (
Reference: WJ-3875_13125637