Senior Solution Engineer
Global-e
Overview
In this role you help drive Global-e’s cross-border e-commerce platform adoption by explaining technical capabilities and solving integration challenges. You will coordinate with Sales, Project, Product, and R&D teams, guiding clients through implementation and prototype-driven discussions. You act as a technical bridge, translating client feedback into product enhancements and ensuring successful implementations. This is a fast-moving, collaborative role with a meaningful impact on merchants expanding internationally.
Responsibilities- Explain platform features and troubleshoot integration roadblocks for clients
- Identify business opportunities and resolve key technical objections
- Recommend integration strategies to optimize platform effectiveness
- Serve as the technical focal point for client integrations and prototyping
- Provide ongoing education and technical assistance to partners and clients
- Stay current with product features and roadmaps and relay field feedback to Product and R&D
- 5+ years in solution design/integration with direct client interaction in a SaaS environment
- Strong ability to pitch solutions and convey complex technical concepts to technical and non-technical audiences
- Bachelor in Computer Science or another technical field
- Solid understanding of systems integration, RESTful APIs, and SQL databases
- Proven problem-solving and troubleshooting skills
- Experience collaborating with remote or distant teams
- Ability to learn and adapt to various tech environments and cloud/IT solutions
- Experience in eCommerce or Logistics/Operations is a plus
- Effective communication
- Cross-functional collaboration
- Adaptability
- API integration (REST)
- SQL databases
- SaaS concepts
Reference: WJ-747_30168497