IT & Software

Senior Solutions Engineer - Enterprise - UK&I

Talk Desk

London · Greater London · United Kingdom

Overview

In this Solutions Engineer role, you will translate customer needs into Talkdesk solutions, delivering impactful demos and pilots that demonstrate business value. You will collaborate with product and engineering teams to feed feedback and align solutions with customer challenges, accelerating adoption of AI-first CXA. You’ll lead discovery, RFP responses, and SOW scoping to support enterprise deals while shaping product roadmaps. Join a customer-obsessed, inclusive culture that empowers you to drive measurable outcomes for leading brands.

Responsibilities
  • Conduct research to prepare for prospect meetings, understanding business environment, market, customers and challenges
  • Lead discovery conversations to uncover pains, objectives, and requirements for a new solution
  • Gather metrics for pricing and value discussions based on customer needs
  • Leverage knowledge of Talkdesk solutions to specify appropriate capabilities for customers
  • Continuously learn Talkdesk solutions to stay current with innovations and releases
  • Design and deliver on-site and virtual presentations aligned to customer pains and needs
  • Generate concise value statements illustrating financial value of Talkdesk solutions
  • Assist with scoping Statements of Work for customer implementations
  • Scope, execute and manage customer pilots and proofs of concept (POCs)
  • Respond to RFI/RFP requirements and map them to the Talkdesk solution
  • Collaborate with product management and engineering to incorporate customer feedback into roadmaps
  • Support marketing and demand-generation events as needed
Key requirements
  • B.S. Computer Science, Software Engineering, MIS or equivalent work experience
  • 5+ years as a Solutions Engineer in software, VOIP/telecommunications, or contact centers for enterprise customers
  • Ability to deliver compelling presentations and demonstrations
  • Strong problem-solving skills to align technical solutions with business requirements
  • Ability to communicate complex technical concepts to technical and non-technical audiences
  • Excellent presentation and communication skills for technical discussions and demonstrations
  • Knowledge of CRM software, ITSM, Data Warehousing, and Business Intelligence is a plus
  • Knowledge of UCaaS and CCaaS is a plus
  • Knowledge of web/scripting technologies is a plus
  • Strong verbal and written communication
  • Presentation and storytelling abilities
  • Problem-solving mindset
  • CRM software knowledge
  • ITSM
  • Data Warehousing

Reference: WJ-747_30150109

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