Senior Solutions Engineer - Payward Services

As a Solutions Engineer in Kraken’s pre-sales team, you partner with sales to map customer needs to our product suite, design tailored solutions, and build PoCs to win deals. You will own end-to-end technical engagement, from discovery through handoff to implementation, delivering clear designs and validated feasibility. This role sits at the intersection of sales, engineering, and customer success, enabling fintechs and institutions to adopt Kraken’s crypto infrastructure. You’ll work within established playbooks while shaping solutions that scale.

• Conduct technical discovery with prospective customers alongside sales and the Partner Solutions Lead; map architecture, constraints, and compliance needs to our product suite
• Surface recurring customer asks and product gaps and feed them to Solutions Architect for roadmap input
• Design tailored solutions spanning existing offerings, customizations, integrations, or hands-on work in the customer codebase
• Scope and build proof-of-concepts to demonstrate feasibility and close deals
• Own clean handoffs to Implementation team with PoCs, solution design docs, and knowledge transfer sessions
• Execute the pre-sales playbook (discovery frameworks, PoC standards, handoff runbooks) and contribute improvements based on experience

• 4+ years in a technical pre-sales role (solutions engineering or solutions architecture) at a B2B API or infrastructure company
• Proven track record executing discovery, solution design, PoC delivery, and deal closure
• Fluency with REST/WebSocket APIs, OAuth/JWT, webhook architecture, and integration debugging
• Experience designing/building complex integrations for fintechs/banks/neobanks, including customizations
• Strong knowledge transfer skills to package designs for implementation teams
• Clear, structured communicator capable of running discovery calls, design reviews, and handoff debriefs
• Experience writing RFPs and documenting solution approaches that articulate how products solve customer problems

• Clear, structured communicator
• Strong collaboration with cross-functional teams
• Ability to translate customer needs into actionable designs
• REST APIs
• WebSocket APIs
• OAuth