IT & Software

Senior Staff Problem Manager (Fully Remote)

ServiceNow

Workfromhome · Nationwide · United States

Drive root cause investigations for high-impact escalated issues. Collaborate with cross-functional teams to resolve customer issues. Ensure prioritization, planning, and execution of problems. Qualifications: Five+ years technical experience, 2+ in problem/product management. Strong analytical skills and root cause analysis. Experience with ServiceNow and ITSM tools. Desired Skills: ITIL knowledge, especially v3. Understanding of Java or other programming languages. ServiceNow We are the AI control tower for business reinvention, bringing together any AI, any data, and any workflow. We help 85% of the Fortune 500 work smarter and are building an AI-native culture where technology and talent are unstoppable together. #J-18808-Ljbffr

Reference: WJ-2926_4732446

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