Senior Technical Analyst: Lead Escalations & Improvement

Head Resourcing is seeking a Senior Technical Analyst in Edinburgh to lead escalation, mentor engineers, and drive continual service improvements within a busy technical operations team. The role involves working with project delivery, operations and client teams to resolve complex issues and ensure smooth transitions into business-as-usual support.

You will engage in hands-on technical work, stakeholder management, and contribute to strategic service improvements, documentation, and knowledge