Senior Technical Business Analyst

We are seeking a Senior Technical Business Analyst with strong mortgage and lending domain experience to support the delivery of complex, enterprise-scale technology initiatives. This role operates at the intersection of business, technology, and operations, translating mortgage business needs into clear, high-quality functional and non-functional requirements that enable scalable, compliant, and efficient lending experiences.

The ideal candidate brings deep experience supporting end-to-end mortgage journeys, thrives in ambiguity, and has a proven track record contributing to large, multi-workstream technology programs within regulated financial services environments.

Key Responsibilities

• Analyse and document end-to-end mortgage and lending processes (application intake, underwriting, decisioning, fulfillment, funding, servicing).
• Translate lending policies, credit rules, operational procedures, and regulatory requirements into actionable requirements.
• Support design and improvement of customer, advisor, and operations-facing mortgage experiences.
• Identify friction points and inefficiencies, recommending technology-enabled improvements.
• Business & Stakeholder Engagement
• Collaborate with stakeholders across business, operations, risk, compliance, and technology.
• Facilitate requirements workshops, design sessions, and solution reviews.
• Act as liaison between business partners, technology teams, and external vendors.
• Requirements & Solution Development
• Elicit, define, and manage functional and non-functional requirements across integrated workflows.
• Decompose business needs into epics, features, user stories, and acceptance criteria for agile delivery.
• Partner with architects and engineers to ensure technical feasibility and alignment with enterprise standards.
• Maintain traceability from business objectives through delivered functionality.
• Delivery & Execution Support
• Support backlog refinement, prioritization, and sprint planning.
• Partner with QA teams to ensure requirements are testable and validated.
• Assist with defect triage and resolution.
• Ensure requirements support training, operational processes, and change management.
• Governance & Quality
• Ensure documentation meets internal quality standards, audit expectations, and regulatory obligations.
• Identify risks, issues, and dependencies with mitigation strategies.
• Provide concise updates to delivery and leadership forums.

Required Qualifications

Education & Experience

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field
• 8–10 years of experience as a Business Analyst or Business Systems Analyst on complex technology initiatives
• Demonstrated experience supporting mortgage, lending, credit, or related financial services platforms
• Mortgage & Domain Expertise
• Strong understanding of mortgage origination and lending lifecycles (underwriting, funding, fulfillment, servicing)
• Experience in regulated environments involving risk, compliance, and audit stakeholders
• Ability to operationalize lending policies and regulatory requirements into system capabilities

Technical & Analytical Skills

• Solid understanding of systems analysis, application integration, APIs, and non-functional requirements (performance, scalability, resilience, security)
• Working knowledge of programming concepts to engage effectively with engineering teams
• Proven ability to analyse complex processes and deliver scalable solutions
• Delivery & Ways of Working
• Experience in agile or hybrid delivery models supporting multi-workstream programs
• Strong ability to manage multiple priorities and meet aggressive timelines
• Sound judgment in selecting approaches, tools, and techniques
• Excellent interpersonal, verbal, and written communication skills
• Strong stakeholder management, influencing, and negotiation skills
• Comfortable navigating ambiguity and evolving requirements

Candidate Requirements

• Must-Have Skills: Facilitation, mortgage exposure, ability to work with QA and Dev, technical background, data reporting
• Nice-to-Have Skills: Debugging/coding understanding, SQL and Power BI, strong documentation ability
• Years of Experience: One hire with 8–10 years, second hire with 5–7 years