Senior Technical Escalation Engineer

Motorola Solutions in Vancouver, Canada seeks a Technical Support Engineer (TSEP) to act as a senior escalation point for Video Security and Access Control products. You will investigate complex software, hardware, and networking issues, mentor frontline agents, and collaborate with Product and Engineering to drive fixes and improve support processes.

The role requires 5+ years in IT/Tech support, strong troubleshooting, and the ability to lead technical swarms.