Senior Technical Services Engineer

Overview

dnata Catering UK is looking to add structure to its Technical Services team as we embark on a period of significant change, enhancing existing systems and rolling out new systems to improve technology posture. This role is on a fixed term contract for 6 months.

What’s the purpose of role:

• Align resources to business priorities, managing end user devices, printers, infrastructure, networks and security.
• Engage with third party support and infrastructure technology providers.
• Measure supplier performance and ensure they meet contractual obligations.
• Drive adoption of technologies provided by Emirates Group, e.g. Modern Workplace, CSOC, Azure Cloud, ITSM portal.
• Assist with an MSP contract renewal including transformation projects around network and servers.
• Ensure business systems transformation projects are suitably supported with infrastructure, device and security requirements.

Who you’ll deal with

Internal: Senior Management; HR; Finance; Commercial; Billing; Procurement; Operations; Production; Purchasing; Fleet; Supply Chain; Inflight Retail; Bond; Customer Services; Airline Stores; Maintenance.

What you’ll be doing

• Managing relationships and performance of third party technology providers.
• Managing end user device provisioning and support.
• Managing application deployment and support.
• Managing network device and software provisioning and support.
• Managing print device and software configuration and support.
• Managing end user device build processes, scripts and configuration.
• Managing infrastructure and datacentre configuration and support.
• Managing migration away from legacy AD to group AAD.
• Management of Intune and MDM solutions including application packaging.
• Managing implementation of group cyber security standard products.
• Ensuring internal and customer projects are suitably supported with infrastructure, device and security requirements.

This list is not exhaustive; accountabilities may vary depending on locality or role complexity and may include any other duties considered reasonable by the line manager.

What you’ll have

• Knowledge and experience of Microsoft technologies including Office 365, EntraID, Teams, Windows, Azure & Intune.
• Knowledge of Google technologies such as Admin console and Chrome OS.
• Knowledge of Apple deployment using Apple Business Manager.
• Knowledge and experience of printer hardware, software, and configuration.
• Knowledge and experience of IT Networking and hardware configuration.
• Understanding and experience practicing the ITIL framework.
• Understanding service desk processes, incident and request management, change management and problem management.
• Excellent analytical and problem-solving skills.
• Excellent organisational skills.
• Understanding of complex information and requirements.
• Good prioritisation skills and be flexible enough to adapt plans.
• A good team-playing mentality.
• International experience an advantage.
• Self-developing to reach target goals set.

Able to travel to locations at short notice.

Employment type

• Contract

Job function

• Information Technology

Industries

• Food and Beverage Services and Airlines and Aviation