Senior Technical Specialist

In this role you will shape the End User Services roadmap with Microsoft technologies at the core, providing technical leadership across design, build and delivery. You will partner with architecture and operations to ensure reliable, scalable services that prioritise the end-user experience. You will drive automation, mentor colleagues and advocate best practices while staying ahead of technology developments. This is a hands-on, cross-functional role at the intersection of strategy and delivery, offering impact on how we support a healthier, more productive workforce.

• Bonus schemes
• Pension matching up to 6%
• Vitality health insurance
• Life Assurance
• Flexible working
• Great career opportunities

• Shape and lead technical roadmaps for evolving services
• Collaborate with technical teams and partners to design, build and operate reliable IT services
• Identify opportunities to improve efficiency, reliability and value from technology
• Stay ahead of emerging technologies and bring new thinking to the team
• Plan and deliver major version upgrades with smooth implementation
• Act as SME and escalation point for incidents and complex requests
• Drive automation and orchestration to simplify service delivery
• Create and maintain useful technical documentation
• Share expertise and mentor colleagues to raise technical capability
• Champion emerging best practices and raise standards of work

• Strong hands-on experience across the Microsoft 365 stack with SME-level depth in at least two areas
• Deep knowledge of Exchange, Active Directory, Teams/SharePoint or Endpoint Management (SCCM/Intune)
• Experience supporting Microsoft technologies in a medium to large enterprise IT environment
• Strong troubleshooting skills across integrated technologies and IT services
• Collaborative, improvement-focused mindset with strong communication and documentation skills

• collaborative mindset
• strong communication
• documentation skills
• Microsoft 365
• Exchange
• Active Directory